Please read this policy before you order.
We’re a small upcycled clothing boutique and most of our pieces are one-of-a-kind. Because of that, we handle returns a little differently than big fast-fashion brands.
Returns
Because our pieces are unique and one of a kind, we do not accept general returns for change of mind, fit, or minor wear.
We do accept returns if:
If that happens:
Email us at hello@triplethreaded.com within 14 days of delivery.
Include your order number and clear photos of the issue.
If approved, we’ll send return instructions.
Items must be shipped back within 7 days of approval, in the same condition you received them.
Once we receive and inspect the item, we’ll issue a refund or store credit, depending on the situation.
Exchanges
Because all of our items are one-of-a-kind, we usually can’t offer direct exchanges for the same item.
If there’s an approved issue with your order, we may offer:
A replacement item of similar value (if available), or
Store credit so you can pick something else you love.
Shipping Costs
Original shipping costs are non-refundable.
For approved returns, customers are usually responsible for return shipping unless we made a clear mistake (wrong item sent, etc.).
If a package is returned to us due to an incorrect address or unclaimed delivery, reshipping costs are the buyer’s responsibility.
Lost or Damaged Packages
Once your order is handed to the carrier, we are not responsible for delays, loss, or damage in transit.
If something happens in transit, contact the carrier with your tracking number. We’ll help where we can.
Questions
Not sure about fit, fabric, or condition before you buy?
